Please read the following Terms & Conditions carefully; Mosaic Travel (ABN 23451175058) asks you to consider the following Terms & Conditions prior to making a reservation.
By booking with us and paying the deposit or full payment, you acknowledge that you have read, and understood and agree to be legally bound by these Terms & Conditions.
Mosaic Travel may amend these terms and conditions at any time. All amended Terms & Conditions shall automatically be effective upon being posted on this website. Accordingly, we recommend you check the website frequently for any changes to these Terms and Conditions.
If you have paid a deposit on a tour, Mosaic Travel will notify you as soon as possible of any changes.
RESERVATION AND DEPOSIT
All rates are in $AUD unless otherwise stated and are cash/cheque and Bank Transfers. Credit card payments attract a merchant fee. Deposits are non transferable.
Please complete the Booking Form accompanied by a deposit (receipt) and a copy of the front page of your passport.
A deposit of $1000.00 AUD per person, per tour, is required to secure your place on each tour within 7 days of ‘booking’, unless otherwise stated.
Final balance is due 60 days prior to travel.
RECEIPT OF DEPOSIT
By sending a deposit the client agrees to be bound by the terms and conditions set forth in this document.
BALANCE OF PAYMENT
Final balance is due to be received by Mosaic Travel 60 days prior to the confirmed tour departure date.
Failure to pay in full by the due date may result in additional costs which will be passed on as a late payment fee of no less than $30 per booking or cancellation at the discretion of the company.
Failure to pay the full amount 45 days before your Tour, Mosaic Travel shall have the right to cancel the booking at its discretion
All cancellations must be received in writing.
If cancelling outside of 60 days prior to you Tour a cancellation fee of 100% of your deposit applies.
If cancelling 60 days prior to your Tour cancellation fee of 100% applies.
All deposits are non-refundable.
If you do have to cancel your reservations after a deposit or full payment has been made, cancellation fees apply.
Mosaic Travel charges a $220 per person cancellation fee, plus all monies which wholesalers and suppliers will not refund.
Refunds are at the discretion of Mosaic Travel and are done on a case-by-case basis. Every effort is made to minimise any fees incurred.
It is a condition of travel that each passenger is adequately covered by a proper insurance cover. Please also check the contingencies of your prospective insurance cover and ensure you are aware of its conditions and omissions. We strongly advise travel insurance from time of booking to provide full cover, including for cancellation.
Mosaic Travel cannot in any way be made liable for any additional cost incurred by the customer on any tour.
Travel insurance may be ‘attached’ to your credit card, although usually such cover is effective only if your travel arrangements have been purchased with the card. Please check your policy carefully.
If you plan to use your credit card as your insurance cover, it is your responsibility to ensure that you meet the requirements set out by your credit card company in order to be effectively covered and that the cover offered is of a suitable standard.
You should also travel with a copy of the travel insurance information booklet provided by your credit card.
PASSPORTS AND VISAS
It is your responsibility to ensure that your passport is current. All international passengers require a current passport with at minimum 6 months validity after the return date of any tour and at least two blank pages for immigration and visa stamps. Visa requirements vary for different nationalities and depend on the countries visited during the tour. Visa advice is given with each tour in pre-departure packs.
Passport and visa requirements are not our responsibility.
We are not liable for any loss or expense due to a passenger’s failure to have a valid passport or visa. We will advise procedures for obtaining a visa (if applicable) and provide assistance regarding an application if required.
For security reasons, all international travel and hotels require your name exactly as it appears in your passport, it remains your responsibility to advise these details correctly. If you do not provide the correct information you may not be able to travel and / or Mosaic Travel may be required to re-issue airline tickets or other documentation. In this case, the passenger will bare all costs incurred.
Ultimately, Mosaic Travel cannot be held responsible for any delays, damages and/or losses, including missed portions of tours, related to improper or insufficient travel documentation.
INTERNATIONAL FLIGHT DETAILS
All Passengers are requested to provide Mosaic Travel with their international flight schedules no later than 30 days prior to tour departure.
Mosaic Travel notes that tour participants are able to, but are under no obligation to purchase airline flights through Mosaic Travel.
All quoted prices are per person and are land based only, including Twin/double occupancy (two guests sharing a hotel room)
The price includes planning, handling and operational charges and is based on current rates of exchange, tariffs and taxes. Mosaic Travel reserves the right to adjust tour prices to cover changes in costs, tariffs and taxes received after prices are published, and to reflect fluctuations in foreign exchange markets. Mosaic Travel is under no obligation to give breakdown costs involved in any tour. All tour prices are current at the time of publication and are subject to currency fluctuations.
We reserve the right to alter the tour price in accordance with changes in foreign exchanges rates and changes in prices for services. You will be notified as soon as is possible and you are required to pay any such increases before departure.
Wherever possible, price increases will be absorbed by Mosaic Travel.
CHANGES TO THE ITINERARY:
All possible effort will be made to adhere to the published touring itinerary. Occasionally circumstances beyond our control will force changes, amendments or modifications to the itinerary and its inclusions. Mosaic Travel cannot be held responsible for any omissions or modifications to the itinerary or the inclusions made as a consequence to these changes.
Mosaic Travel also reserves the right to change the daily itinerary on tour due to weather conditions or circumstances beyond its control. These decisions are final and may not be disputed during or after the tour.
Inclusions include all accommodation as noted in the itinerary or similar; meals as specified; arrival and departure transfers, fully-guided sightseeing and entrance fees, activities and shows that are noted in the itinerary, specialized local Tour Guides where noted in the itinerary and a Mosaic Travel Tour Director.
The tour price does not include international airfares
It does not include hotel accommodation prior to day one, or the last day of the tour, costs associated with obtaining passports and visa fees; arrival and departure taxes, tariffs, levies and other charges including city taxes. Personal travel insurance, medical expenses and vaccinations and any other insurance charges are not included. Meals other than those specified in the itinerary including special menu selections otherwise not included, and all beverages with the exception of ‘welcome drinks’; excess baggage fees, Luggage delivery to / from tour and ‘FedEX’ & general postage. Local tour guides during your free time. Also optional activities you may choose to do that require payment that may or may not be included in the itinerary.
It is the guest’s responsibility to ensure settlement of any charges made by a hotel (all hotels require your passport and validation of a credit card upon check in) for extra services ordered directly by you such as room service, mini bar, laundry, and communication charges such as telephone, fax, email or items of a personal nature.
All tour departure dates offered by Mosaic Travel are based on group touring programs. The minimum number of guests required to operate a Mosaic Travel Signature Tour is 6 people. If less than 6 people are confirmed on a tour, Mosaic Travel reserves the right to cancel the tour, or to re-price the tour based on the number of travellers on the tour. In this instance, the clients will receive as much notice as possible, and will always get the choice between a full refund, or a re-priced tour.
Weight restrictions on some routes on in-country domestic flights may apply; all details will be provided with preliminary tour documentation. Baggage and personal effects are at owner’s risk throughout the tour program. Please check with your international carrier for other baggage restrictions applicable to your international flights.
Generally, you’ll be travelling in our comfortable 16-seat Mercedes Sprinter mini-coaches, (or similar) or 9-seater Mercedes Vitos, (or similar) depending on the numbers on a tour. All seats have seatbelts and all seats are forward facing. Luggage is stored in a rear compartment. All vehicles are air-conditioned or with forced air vents and PA systems.
In the unlikely instance of a hotel change becoming necessary the alternative property will be of a comparable or higher standard and there shall be no refund in this connection. Non smoking rooms are requested however, they cannot always be guaranteed.
SPECIAL DIETARY REQUESTS:
Please note requests for special dietary requirements cannot be guaranteed at all hotels and restaurants. Please call our office for further clarification.
Individual passengers can request us to match them in a twin share room with another individual of the same sex. Should a match not be found, single supplement will be charged.
Please Note: should you be ‘matched’ with another person we cannot be held responsible if the choice is not to your satisfaction. You must consider there will always be a certain risk of incompatibility.
Smoking: any twin match must understand that the room must be treated as a non smoking room. Single rooms in some of our Hotels are sometimes smaller than twin rooms. The Single Supplements represent a fee passed on to us by the Hotels.
We ask you to refrain from smoking whilst in the company of other passengers, guides, driver and Tour Director. We operate a strict ‘No Smoking’ Policy whilst on Mosaic Travel private cars, mini buses and coaches. We make frequent ‘comfort stops’ to allow free time for guests. Please note, following any instance of a passenger smoking whilst on-board any of our vehicles, they will have been deemed to have broken their contract with Mosaic Travel and will be asked to leave the vehicle, and their tour with us will be terminated there and then. Please observe all notices both inside and outside all regarding smoking or non-smoking facilities or areas.
Mosaic Travel guests are required to familiarise themselves with any health requirements specific to the countries being visited. We suggest that if you have any concerns please visit your doctor regarding requirements for international travel and day-to-day requirements of the tour. Should any ailments either exist at the time of booking, or arise before their departure from Australia, please call our office for further clarification.
A number of Mosaic Travel’s Signature Tours visit a variety of cities and towns which may have some steep, uneven cobbled stone streets and stairs and some vehicle passenger drop off points are not always available as close to an activity as we would like. This may mean a longer walk.
Please note: People with walking difficulties or limitations should consider this before booking. If unsure please call our office for further clarification.
Participation Medical Advisories & Conduct:
To enjoy the program as intended, a minimum to reasonable level of fitness is required as there is occasionally some considerable amount of walking. Guests should have the capacity to participate without any assistance. (Extenuating circumstances may be considered)
If any participant has any medical, physical or other condition including disabilities that could create a risk to himself or herself or to other members of the tour, Mosaic Travel requires notice at the time of booking.
Mosaic Travel reserves the right to decline any applicant or to remove any passenger from a tour, at the participant’s own expense, whose conduct is deemed incompatible with the group or whose health condition or mobility may risk and impact the safety, health or full participation of that participant or other tour passengers.
Should a tour participant require or request medical attention during their travel, such attention will be provided by locally available health care officials and at locally available facilities. In such events, Mosaic Travel is not liable for any direct or indirect costs, losses or expenses incurred by a passenger for health service costs incurred nor in the quality of medical care or medical services rendered.
If the operators consider any passenger as an unsuitable person for any tour it may in its absolute discretion cancel that passenger’s booking or decline to carry that passenger further, if at all.
Refunds: No refund will be given for missed services not utilised including accommodation, meals, sight-seeing or other activities or services included in the tour itinerary or other organised travel via Mosaic Travel. No refunds will be made for lost or unused tickets or hotel vouchers.
No refund is given where pre-booked accommodation is partially or wholly unused. No overseas supplier or associate is authorised to promise refund on behalf of Mosaic Travel.
It is the responsibility of the passenger to be informed about the most current travel advisories and warnings by referring to their countries Embassy Department travel website. www.dfat.gov.au or by calling 1300 555 135
In the event of a travel warning against travel to one of our tour destination location(s) Mosaic Travel will also consult embassies to confirm or to cancel a tour. If the Tour continues and a passenger still chooses to travel, not withstanding any travel advisory or warning, the passenger assumes all responsibilities and risks of personal injury, death or property damage. Mosaic Travel will not be liable for any result that may arise out of the events like those advised or warned against.
Mosaic Travel acts only as a booking agent making reservations with the companies or associates offering the services contained in this brochure. Whilst acting in good faith, Mosaic Travel do not accept any responsibility for default causing loss or injury to person or property whether by negligence or otherwise on the part of the operator or accommodation managers / owners or their employees. Mosaic Travel has made every effort to ensure the quality of accommodation and the accuracy of the boutique tours, but shall not be liable for any dissatisfaction the passenger may have with the accommodation and touring or any injury, damage or loss caused by the change or withdrawal of any price, detail or other item or service. In addition Mosaic Travel shall not be held responsible for any loss of quality of goods or services supplied or any changes in an itinerary beyond our control made by third parties. This agreement shall be governed and controlled in accordance with the laws of Australia.
Mosaic Travel is acting only in the capacity of agent in all matters regarding all tours.
Whilst we take all reasonable care to select excellent quality service providers, these services are not provided by us but by airlines, hoteliers, transportation companies, travel agents and other service providers which are not under our control. All coupons, vouchers, receipts and tickets issued by the airlines, hoteliers and transportation companies, travel agents and other service providers are issued subject to the terms and conditions of liability contained in those documents, which may limit or exclude liability for death, personal injury, delay, and loss of or damage to baggage and are subject to the laws of the country where the services are provided.
Mosaic Travel assumes no liability for any acts or omissions of any supplier including, without limitation, those involving failure to deliver or partial or inadequate delivery of services, overbooking or downgrading of services, cancellation of tours, schedule changes, re-routings, delay, theft, damage to or loss of baggage, property damage, accidents, death, sickness or injuries to persons regardless of cause, or other unforeseen events caused in connection with those service providers, their employees, agents, servants or representatives, whether or not any tours sold, services tendered or transportation provided is arranged through Mosaic Travel.
Mosaic Travel does not accept any liability caused directly or indirectly by force majeure or other events beyond our control, including but without limitation to war or threat/acts of war, acts of government, acts of terrorism, fire, strikes or other labour activities, civil unrest, insurrection or revolt, quarantines, floods, weather conditions, natural disasters, incidents at sea, accidents or failure of mechanical equipment, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time or other disturbances of any kind which cancel, interfere with, or add cost to the services requested.
There are certain inherent risks in adventure travel and at times there may be inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. Passenger assumes all such risks with regard to these possibilities.
Mosaic Travel is not liable for any negligent or will-full act of any such person or entity or of any third person.
While on tour there may be instances where you may wish to join the Tour Director or tour guide for activities in free time outside the tour program which may involve catching taxis or using public transport to shopping/dinner locations or other destinations chosen at the time. The Mosaic Travel Tour Director or guides will not be liable for any accident, injury, death, property damage or loss in relation to such activities. By submitting the booking form, you agree to take part these activities at your own risk.
a) In the unlikely event of a complaint, the client is obliged to make Mosaic Travel and / or the local supplier aware of such problems immediately. Mosaic Travel offers a 24 hour emergency paging system for this purpose.
b) Mosaic Travel will only consider claims made against it in those circumstances where a complaint has been made pursuant to sub paragraph
(a) above and where the claim has been received by it within 30 days from the end of the services provided by it, otherwise, the client will have no right to make any claim against it.
If the tour or cruise cannot proceed due to flood, earthquake, war or civil strife, acts of terrorism, hurricane, cyclone, industrial disturbance, strike, fire, lock out, epidemic, pandemic, failure or delays of scheduled transportation facilities, or other Acts of God, or any law, order, decree, rule or regulation of any government authority ,or for any reason whether of a similar or dissimilar nature beyond the control of Mosaic Travel, this agreement shall terminate and there shall be no claim for damages by either party against the other.