Not only was this a wonderful opportunity to escape the city to a tropical Island for the weekend….. but this resort was rated #1 Hotel in Thailand, 2019 Travellers’ Choice on Trip Advisor! I couldn’t wait!

When organising a holiday, there are some important things that Mosaic Travel look for in accomodation before reserving it for you, and I’m pleased to say… Pimalai had the lot!

Service

One of the most important things to Mosaic is how our clients are looked after when they’re away from home. Service counts! We choose trusted suppliers to ensure you’re looked after when in our care.

From the moment we landed in Koh Lanta, Pimalai were they to take care of us! A representative met with us in the arrivals hall who lead us to the comfortable air-conditioned van to take us to the pier. It was now time for a speed boat to the Island!

As we approached the main pier, the long queues became visible and I thought with dread “this is going to take forever!”. Worry not! Our driver veered off the main road, down a small lane to the private, Pimalai jetty. The boat transfer was just for us and ready to go as soon as we were given our iced water! 

Now that’s great service!

Once on the Island, we found another air-conditioned van waiting for us and were briskly taken to the resort!

Location

Once you arrive at your destination, the last thing you want to do is trek back and forth from your hotel to the best parts of the area. The location of your hotel is something that can make or break your stay and something that we look into at great lengths.

Overlooking their own private beach and surrounded by lush, tropical jungle, Pimalai had the best of both worlds. It had everything you could want for a holiday on a tropical, Thai Island, complete with monkeys, geckos and other wildlife!

Facilities

The facilities at your hotel work together with other components to enhance your stay and ensure your time (and money) is well spent.

Pimalai featured an array of dining options, swimming pools, luxury day spa and sporting activities but none caught my eye quite like the beach activities! I passed by the stand up paddle boards and catamaran before deciding: it was time to go boogie boarding!

Giving guests access to these different activities is quite unique at a hotel, and made for an extremely fun and memorable experience.

Extra Touches

When a hotel goes beyond their duty of hosting, you can really feel the difference. It makes them stand out and you instantly feel welcomed, and at ease.

This is where Pimalai excelled!

-Iced water served by the pool and beach (perfect after a spot of boogie boarding!)

-A reusable beach bag for the duration of our stay

-Organic, relaxation tea and biscuits presented during turn down service

-Classes to learn local specialties including massage and cooking

-Eco minded touches throughout the resort

These were all very thoughtful gestures that align with how we want Mosaic travellers to be treated while on holiday.

This resort had gone above and beyond to ensure all guests had a luxurious stay here, and they certainly had a very happy Mosaic Traveller!

To book your next luxury escape, call Rosie at Mosaic Travel on (03) 5275 4583

The post What does Mosaic look for in a hotel? appeared first on Mosaic Travel.